Are you a legitimate company?

Yes, we are a licensed mail order firm that sells and distributes medicinal supplies. We have been in business for over 5 years, offering authentic, high-quality anabolic steroids and bodybuilding-related items over the Internet without the need to provide a prescription.

What is the quality of your products?

Our products are all 100% original and come directly from world-renowned pharmaceutical producers, which you can tell easily after taking the first injection or tablet. The brands we represent are Alpha Pharma, Maxtreme, British Dragon, Phoenix Remedies, Eminence Labs, Dragon Pharma, and many others.

Is it legal to purchase these products?

Because laws change from country to country, we recommend consulting with a skilled lawyer regarding your country’s regulations and restrictions.

Is a prescription required to place an order?

No, ordering our items does not require a prescription.

How long does it take to place and receive an order?

Once your order is placed, an order confirmation email with a list of the products purchased is immediately sent to your email.

We will process and ship your order within 2-5 business days after receiving payment. Shipping time is determined by a variety of circumstances, including the shipping method, postal service efficiency, customs clearance, international transit, and so on. Therefore we can only give you an estimate based on our statistics based on previous orders and experience.

Once a tracking code is supplied, shipment to the United States (where the majority of our clients are located) usually takes 7 to 15 business days.

What is the maximum amount I can order at a time?

We have no restrictions on how much you can order with us at a time.

However, you should consult with the relevant authorities or knowledgeable entities about the quantity you are permitted to order and import, as there might be restrictions on the quantity you can order for specific products.

We propose that first-time clients make a trial purchase, and if you are satisfied with our services, we will be happy to serve you further.

Our accepted methods of payment

We are one of the few online steroid shops that take major credit cards as a form of payment.

However, we encourage that first-time customers (using credit cards) place orders of no more than $750. Any clients wishing to place orders of more than $750 should ideally pay via bank transfer, money transfer (such as MoneyGram) or alternatively via Bitcoin.

Using Bitcoin as a payment option does not require any verification, and also guarantees anonymity. Clients who choose this method are rewarded with a 10% discount on large orders.

Future repeat clients will receive a discount on each new order and will be able to pay with a credit card regardless of the amount.

How is my payment handled?

We may ask you to verify your order after you’ve made a credit card payment, which is why it’s crucial that we have your current phone number.

If your order fails to pass our verification process or we are unable to contact you, your credit card payment will be declined, and we will suggest you instead pay using via an alternative payment method.

Only after your payment has been validated and has passed our anti-fraud checks will your card be charged. Approved payments are usually processed and cleared within 1-2 business days, after which your order will be ready to be shipped.

Why hasn’t my credit card been charged after I placed an order?

Your card will not be debited right away after you make a transaction. The verification procedure can take anywhere from 2 hours to 2 days. Please contact us if your card hasn’t been charged within 2 business days after you made the initial order, and we’ll look into it immediately.

My delivery address is different from the billing address

This isn’t a big issue; as long as the name on the credit card and the shipment destination names match. However, if our internet payment gateway provider advises us to double check this order, please be aware that we may require additional verification if this happens.

If your billing country is not the same as your delivery country, we will advise you on an alternative method of payment.

Is it possible to pay by bank transfer, and if so, what are the benefits of doing so?

Any order paid by bank transfer is eligible for a 5% discount and in addition we’ll also cover the bank transfer fees. For example, if you want to pay via bank transfer and your order is $400, the total you’ll need to send is $400 minus $20 (a 5% discount) and minus $40, (which would be the bank transfer charge in that case) which in total equals to $340.

If your order total exceeds $750, we will give you a 10% discount on top of any other discounts you may be eligible for (being a returning customer, if you have a promotion code or any special promotion discounts we are currently offering). We will also deduct the associated bank transfer fees from your order in advance.

European customers can make international bank transfer payments to our EU bank account using Uberweisung (German bank transfers) or IBAN transfers. SEPA transfers are free, for which you will receive a 10% discount on all your orders.

Payments made via bank transfers are handled and cleared within 1-2 business days and does not require any verification. This method results in you receiving your order sooner.

What discounts do you offer?

We currently have the following discounts available:

• A 5% discount for orders under $750, if you choose to pay via bank or money transfer, or using Bitcoin as a method of payment.
• A 10% discount for orders over $750, if you choose to pay via bank or money transfer, or using Bitcoin as a method of payment.
• A 5% discount on your repeat orders, for any single order valued under $750 (regardless of the payment method chosen).
• A 10% discount on your repeat orders, for any single order valued at more than $750 (regardless of the payment method chosen).

We also provide a variety of seasonal deals and promotions, such as discounts on our steroid cycle products.

What methods are used to deliver products?

Your order is processed for delivery after successful payment, and a tracking code is supplied within 2-5 business days.

We ship using Express mail services (USPS) with traceable shipping, which require a signature upon delivery. These websites can be used to track all packages:

http://www.track-trace.com/post (Tracing parcels being shipped to any country at any point in the delivery process)

https://www.usps.com (Tracing parcels that have already arrived in the United States)

What methods are used to ship bulk/large quantity orders?

If your order is too large to fit in the same shipping envelope or package, it will be divided into smaller parcels. Regardless of the quantity of your order, we promise the same level of caution and packing as we do with all small orders. Furthermore, we will only quote you for a single shipment, regardless of the quantity of your order.

How long does it take to transport a package?

The delivery time ranges from 5 to 17 working days, depending on the destination.

To the United States, Canada, Europe and Asia, it takes approximately 5-12 business days.

To South Africa, it usually takes 8 to 17 business days.

Is it possible that there may be a shipping delay?

Because shipping time is affected by a variety of factors such as postal service efficiency, customs clearance, international transit and so on, we therefore we only provide an estimated delivery date (based on our statistics and experience from previous orders).

Typically, 80-85% of airmail packages arrive within 10 business days, and 15-20% arrive within 10-15 business days. This is due to inconsistencies among different postal representatives and not due to any services provided by us. The main reason for the delay is that it is being processed for clearance by customs in the country from which the products are being transported, as well as then having to undergo clearance by customs in the destination country. This is the typical reason why you’ll see the tracking service website would sometimes show that your shipment hasn’t moved for the last 5 days.

Every international shipment usually goes through the local and national postal services in the country of origin, then exportation and shipment transfer through Ports of Exit, then transit to the destination country via the international postal service and eventually imported into your country (customs clearance) and finally via the local and national postal services in your/the destination country. The delivery time is affected by each subsequent step. Even if the bulk of these stages are completed successfully on time, inefficiency or temporary idleness during any one of these stages is enough to cause the delivery time to exceed the expected and given final delivery time estimates.

Do you deliver to P.O. Boxes?

Yes, we ship to Post Office Boxes.

Is a signature necessary for proof of delivery, and if so, why?

Yes, our shipping method needs your signature upon arrival. This enables us to dispute any chargebacks in the event that a consumer receives their product but then later falsely claim they never received it.

We have a 99% success rate in resolving such credit card disputes since we issue proof of correspondence with our customers to the credit card issue, the details of their order, photographs of the parcel before they were shipped out, and the confirmation from the postal service that the item was in fact, delivered. By doing this, the downside to the customer for submitting fake dispute affects their overall credit report score and influences their credit history in the long term, as well as causing them to pay between $25 and $200 for each illegal dispute.

Where does shipping originate from?

Orders are shipped from India, Singapore, Thailand, and Europe. Our organization’s name is not printed on any parcel and shipments are made from a variety of shipping locations to ensure maximum discretion and the best chances of arrival.

To what countries do you ship?

We ship all around the world.

What if customs seizes my package?

We have a 99.9% success rate in delivering to the United States, Canada, Europe and South Africa. Even if a product is seized (a 1% chance based on our data over the years), we will offer you a once off redelivery or credit towards a new purchase from our site. We simply require you to email us the official information from the post office or customs confirming that the shipment was halted, and we will arrange for a fresh delivery within three business days.

According to the shipping website, the tracking code does not exist.

Only after 72 hours will the tracking code become useable. This is due to the fact that the shipment must travel from our delivery center to the logistics warehouse and await customs processing there. If a tracking code does not display in the system within three business days, please contact us and we will look into it.

We recommend that our US customers use the track-trace.com website up to the point of the goods arriving in the US. Once cleared through customs, you can track your package using the USPS website. We recommend that you register your email address with them, which means you can then receive regular updates on the delivery status of your order.

My tracking code shows that my parcels aren’t moving

Typically, this occurs when things are held at customs and are awaiting clearance. This does not imply that there is an issue necessarily. However, if the tracking website does not show any progress after 10 days, please contact us and we will investigate. We can also recommend that you call your local EMS (USPS) office with the tracking code to obtain more specific information about where your item is located.

My order has been delivered, but items from my order are missing

If you are experiencing this issue, please notify us as soon as possible. We’ll need you to provide us with a photo of everything you received, including the packaging labels. This will assist us in investigating how and why this occurred in order to resolve where the mistake happened, whether any theft occurred during transit and to avoid such situations in the future. We usually respond with the results of the investigation within two business days. Depending on the outcome, we will then compensate you with redelivery of lost items, or via a partial refund, a credit towards a future purchase or a discount coupon.

How can I get in touch with you?

Because our global services are primarily online driven, we welcome you contacting our sales department via our website’s Contact Us page.

Email requests are usually responded to within 24 hours, but it may take up to two business days for us to respond. Due to the time difference between our support team’s working hours and your region, email requests made on Fridays are sometimes only responded to on Mondays.